secret shoppers, make the grade

In every entry I have mentioned specific things that have to be said or done at Abercrombie & Fitch. The way the employees dress, act, and how the store is prepped is all looked at very closely by Abercrombie Corporate.

Every once in a while "Secret shoppers" come in to the store and ask employees specific questions about the store, the clothing, and amount of theft in the store. Generally the managers know when a secret shopper might be coming and the employees are warned to read the cork boards in the back room and memorize the percentage of sales made last year, percentage of reported theft and the tag lines.

The store is graded on how the employees do on these topics, and on the look of the store. This includes the size order of all of the tables of clothes, whether or not there are stickers on the items and how all of the displays look overall.

Even knowing prior that someone from Abercrombie Corporate may show up, its still difficult to prepare completely.